Acumen Data Systems™ services and support provides complete support to help your Acumen system remain fully operational at all times. We have invested in the latest tools and applications to enable us to support you better, faster, and more accurately than any other service provider. Working closely with Acumen's™ engineering, quality assurance, manufacturing, customer products, sales & marketing, spare parts sales, we ensure that your Acumen products are given the highest level of technical service and support in the industry.

• Microsoft Certified Professionals

• Highly trained and motivated individuals

• Manned support hours 8:30 to 5:30 EST (24 Hour Support Available)

• 24 Hour Connectivity Support for Acumen In House Hosted Solutions

• Remote Assistance through web enabled remote access software

• Onsite and Acumen In House Training available (Acumen In House Training Center)

• Implementation and delivery

• Currently supporting 98, ME, XP, 2000, 2003

With our experience in bar code data collection, a full array of scanning abilities, application-specific fixed based and hand-held computers, wireless networks, and a full array of software programs like the VIEW™ suite or DATA™ suite. We lead the industry with our service and support solutions & systems. Thus, Acumen can offer you the Support services you need to ensure rapid response and return to full operation.

Training

Acumen provides for training client staff in the use and operation of automated data collection systems. Typical training programs are provided for management, operations and users. Most common is the "Train the Trainer" concept. The specifics of a training program are defined in the ABS-FDDS document. Elements of training are specific to the software and hardware delivered. For an example the Time/Data terminal user training, a supervisor can be intimately trained in the use of the swipe reader, keypad and functions of the time/Data terminal for example: Swipe reader is used for clocking. On the ID badge on what side should the bar code be facing? What direction do I run the ID badge through the slot? During the FDDS, ABS™ will prepare specifications for diagrams depicting use of the Time/Data Terminal. Remote Training is also available through Web Conferencing/Remote Access software which allows training to be done over the internet. Web Conference is an interactive tool which allows the users being trained by seeing the software work on an Acumen PC. Training with the Remote Access tool can be done using your software and data. This is done by remotely controlling your PC allowing a certified Acumen Technician to bring the user through the steps of using the software.

Remote Assistance

In certain situations Acumen may use a remote assistance tool to access files and troubleshoot issues quickly and efficiently. Acumen uses Cisco WebEx Remote Access to securely control your PC.

Contact Support

Phone: (413) 737-4800
Toll Free: (888) 816-0933
Fax: (413) 737-5544
email: acumensupport@acumen4time.com

From Service Center repair for terminals and scanners to full 7-day-24-hour telephone support and On Site systems support, Acumens' Support services offer the options to meet your business objectives.

Click here to contact an Acumen representative to learn more about our services.