Acumen services are comprehensive--from the functional definition / design specification phase through development to deployment and support the Acumen team is an extension of your business. Acumen's engineered system solutions are economical, open, and extensible. Acumens customers control their costs and projects through contribution in the system design and review meetings. Scalable systems are delivered and supported through a team of qualified software and system engineers. Acumen's strengths are derived from our professional staff and our project-tested, successful approach to systems analysis, design, implementation, and client support. No project is too large for the combined resources of Acumen and our strategic partners. Acumen supports national as well as international deployments of automatic data collection and applications. Acumen is dedicated to customer service and support.
Support Services
"Providing superior systems support tailored for your business needs"
Acumen Data Systems services and support provides complete support to help your Acumen system remain fully operational at all times. We have invested in the latest tools and applications to enable us to support you better, faster, and more accurately than any other service provider. Acumen's support department works closely with engineering, quality assurance, manufacturing, customer products, sales & marketing, spare parts sales, we ensure that your Acumen products are given the highest level of technical service and support in the industry. When you choose Support services from Acumen, you can rely on:
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A SUPPORT TEAM WITH THE EXPERIENCE AND ORGANIZATIONAL INFRASTRUCTURE TO PROVIDE A SERVICE PLAN BEST SUITED FOR YOUR BUSINESS NEEDS.
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CONSISTENT DELIVERY AND HIGH QUALITY OF SERVICE SINCE OUR SUPPORT AND SERVICE TEAM ARE FULLY VERSED IN ABS'S
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SUPPORT SERVICES AIMED AT PROVIDING YOU WITH MAXIMUM UPTIME.
In addition, investing in Acumen Support services brings significant operational benefits: |
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ACUMEN PROVIDES EXPERIENCED SERVICE AND WORLD-CLASS SUPPORT FROM THE MANUFACTURER WHO DESIGNED AND DEVELOPED THE SOFTWARE.
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ALL REPAIRS ARE COMPLETED BY GENUINE ACUMEN PROGRAMMERS & TECHNICIANS AND ARE TESTED TO MEET ACUMENS' HIGH STANDARDS.
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AN ACUMEN SUPPORT AGREEMENT ASSURES A DEFINED RESPONSE TIME AT A KNOWN COST.
With our experience in bar code data collection, a full array of scanning abilities, application-specific fixed based and hand-held computers, wireless networks, and a full array of software programs like the VIEW suite or DATA suite. We lead the industry with our service and support solutions & systems. Thus, Acumen can offer you the Support services you need to ensure rapid response and return to full operation.
From Service Center repair for terminals and scanners to full 7-day-24-hour telephone support and On Site systems support, Acumens' Support services offer the options to meet your business objectives.
ABS-SOFT
Software development
The SOFT is a professional service rendered as part of Acumen's Engineered Solutions. Usually an ABS Functional Definition / Design Specification precedes and guides the software engineering effort. The design side of the FDDS delineates the scope of the software engineering it specifies the deliverable format. Software is developed using a modular approach sub-dividing the application for teaming and quality purposes. Rapid, quality development occurs to specification then assembly of the modules into the application allows for easy testing. Prototyping allows quick feedback from the client during development. Adjustments to the specifications can be quickly documented and escalated for the project team review. Final stage of SOFT includes quality assurance testing and documentation review. Once accepted, the software is packaged and delivered as an install set.
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Development and Testing
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Application coding by module
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Testing of module
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Integration of modules into the application
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Testing of application
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Validation of documentation - acceptance
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Prototyping
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Provide the client with the actual software and specifications to test software
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Provide database design and data model (ERD - DDF)
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Prototype of the UI (Client or WEB interface)
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Implementation and delivery
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Compiled and install sets
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Complete documentation
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Operation Systems
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Windows based
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Currently supporting 98, ME, XP, NT, 2000
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Languages
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Visual Basic
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JAVA
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Training
Acumen provides for training client staff in the use and operation of automated data collection systems. Typical training programs are provided for management, operations and users. Most common is the "Train the Trainer" concept. The specifics of a training program are defined in the ABS-FDDS document. Elements of training are specific to the software and hardware delivered. For an example the Time/Data terminal user training, a supervisor can be intimately trained in the use of the Swipe reader, keypad and functions of the Time/Data terminal for example: Swipe reader is used for clocking. On the ID badge on what side should the bar code is facing? What direction do I run the ID badge through the slot? During the FDDS, ABS will prepare specifications for diagrams depicting use of the Time/Data Terminal.
ABS-FDDS
Functional Definition / Design Specification
 The FDDS is a professional service rendered as part of Acumen's Engineered Solutions. The FDDS is the initial phase of a project. Usually the FDDS is connected with the pre-sale assumptions that at least one of the ABS system components requires an enhancement or a new module is being developed. The FDDS includes a combined discovery and architecture approach to solving automation. During discovery intensive consultative and information exchanges occurs with clients to define business automation. Our experts offer clear unique insights this along with the client's fluency, which provides a clear scope of work. The architecting consists of high-level and detailed design elements. The high level design offers a view of the component parts of the system. The detailed design provides the framework. I.E. the transaction and user interface.
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Functional Definition - Discovery
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Requirements Gathering
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Definition of functional requirement and scope of work
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Setup of project team
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Definition of implementation Plan
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Approval and agreement on implementation plan
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Design Specification - Architecture
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